Acceptance of the Terms
By accessing and using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Agreement"). If you do not agree with any provision of this Agreement, please do not use our platform.
Eligibility Requirements
You must be at least 18 years old (or the age specified in your jurisdiction) to access and use our platform. By using our services, you represent that you are of legal age to place wagers or participate in gaming activities in your country or state.
Minimum Age Requirements
Our platform is intended for users who meet the minimum age requirement set forth above. If we learn that a user has provided false information regarding their age or has misrepresented themselves as being of legal age, we reserve the right to terminate such user's account and refuse service.
Geographic Restrictions
Access to our services may be restricted in certain jurisdictions due to local laws and regulations. By accessing our platform, you confirm that your use is lawful under applicable laws in your jurisdiction.
Account Registration Rules
To create an account on our platform, you must provide accurate and truthful information about yourself. You agree not to misrepresent any facts or make false statements when registering for a new account. If we discover that you have provided false information, we reserve the right to terminate such user's account and refuse service.
One-Account-Per-User Policies
Each individual is limited to one (1) active account on our platform at any given time. Multiple accounts are not permitted, and users who attempt to create multiple accounts may be subject to penalties or termination of all associated accounts.
Identity Verification and KYC
As part of the registration process, you must provide valid identification information to verify your identity and age. We use this information for Know Your Customer (KYC) purposes to prevent money laundering and ensure compliance with applicable laws.
Account Accuracy Obligations
It is your responsibility to maintain accurate and up-to-date information regarding your account details, including contact information and payment methods. Any changes to your account should be updated through our platform's user interface or by contacting customer support.
Account Security Responsibilities
You are responsible for maintaining the confidentiality of your login credentials (username, password) and taking measures to secure them from unauthorized use. If you have reason to believe that another individual has accessed your account without permission, please contact us immediately.
Login Credentials and Password Protection
Your username and password must be kept confidential at all times. We recommend using a strong password and enabling two-factor authentication for added security.
Restricted Behaviour and Prohibited Activities
We do not permit users engaging in the following behaviors or activities:
Multi-Accounting and Fraud Prevention
We have measures in place to detect and prevent multi-accounting. Any user suspected of engaging in such activities may be subject to penalties, including account termination.
Bonus and Promotion Rules
Our platform offers various promotions, bonuses, or other incentives for our users. By participating, you agree to abide by the terms and conditions associated with each promotion.
Wagering and Gameplay Conditions
Our platform adheres to international gaming standards, ensuring fairness and integrity. However, there are some restrictions:
Bonus Abuse Prevention
We reserve the right to prevent users from benefiting from bonus abuse if any of the following situations occur:
Deposits and Withdrawals
We reserve the right to review and verify all transactions before processing deposits and withdrawals. If we suspect any form of money laundering, terrorist financing, or other illicit financial activities, we may freeze such accounts until a satisfactory explanation is provided.
Verification Before Withdrawals
As part of our anti-money laundering (AML) efforts, we require that users complete the verification process for their account before processing withdrawals to ensure compliance with international regulations.
Processing and Review Procedures
Our system automatically reviews user activity. If you have been banned or restricted from playing due to potential bonus abuse, you will not be able to access certain areas of our platform until a resolution is reached by either party agreeing that restrictions are lifted.
Responsible Gambling Expectations
We strive to promote responsible gaming practices and adhere to the UK's National Strategy on Reducing Problem Gambling. This includes:
If you believe you have a problem with gambling, we encourage you to seek help through organizations such as GambleAware (www.gambleaware.co.uk) or contact our support team.
Self-Exclusion and Account Restrictions
We respect users who wish to temporarily self-exclude themselves for up to five years. You can opt out by contacting customer support via email or telephone, specifying your intention for voluntary temporary exclusion from the platform. Our response will be immediate, ensuring no further access is granted during this period.
Game Fairness and RNG Systems
Our platform adheres strictly to international fairness standards in all games we offer:
Technical interruptions or voided gameplay may occur due to unforeseen events. In such cases, all wagers made before the problem occurred will be honoured unless a bet is cancelled as part of resolving any issues related to the fault.
Suspension or Closure of Accounts
We reserve the right at any time to suspend your account temporarily for review and further investigation upon certain occurrences, including but not limited to suspected abuse or other misconduct. Such actions will be immediately communicated via email notification along with instructions on next steps regarding recovery procedures if necessary.
In circumstances where it has come to our knowledge that multiple accounts are connected by different parties (e.g., family members), all associated accounts may undergo joint review as a part of this agreement with your consent, including any applicable penalties or account suspensions for suspected multi-accounting abuse practices within this stipulation’s confines.
Intellectual Property and Platform Ownership
Our platform is owned by Double Diamond Gaming Limited. All rights to intellectual property are reserved exclusively in our name unless otherwise indicated through written permission provided priorly before further actions taken towards utilizing shared content outside of any possible pre-established licensing agreement for individual assets not covered under previous stipulations outlined within these terms.
Limitation of Liability
We cannot be held responsible for your personal or professional losses stemming from a variety of sources such as unforeseen network outages, unauthorised access attempts against our systems causing delays in withdrawal processing times or even full account freeze scenarios occurring due to prolonged periods spent without logging back into the system whereupon account status would shift back automatically.
Modification of Terms
We may modify any terms at any time. Any revisions will be effective upon publication on our platform, which you acknowledge by continuing to use our services.
